Why Rebis?

SAP BO Support

Leverage your performance


Our solutions include

Independent third-party active monitoring and support for all versions of SAP Business Objects from XIR2 to SAP BO 4.2, SAP BO BI & Analytics Cloud solutions, Information Steward & SAP BO Data Services


Troubleshooting

Troubleshooting

Upgrades

Upgrades/Migrations

Monitoring

Monitoring

SLA

SLA



Our solutions compared to SAP


Services SAP REBIS
Service Requests
Patches
Legal & Regulatory Patches
24 x 7 Support
Cloud Services
Security Patching Quarterly On demand
Support on Customisations x
Support on Performance Issues x
Interface Support x
Weekly Service Reports x
Quarterly Account Management Meetings x
Service Level Agreement (SLA) x
Assigned Primary Support Contact x

Compare our different solutions 



Silver
19 /DAY
  • Real time dashboards
  • Activity and status Reports
  • Statistics every 5 minutes
Gold
99 /DAY
  • Analysis of system metrics
  • Sizing Revision
  • Adoption of best practices
  • Correction of conflicts
  • Up to 5 monthly incidents
  • 5 hours of phone support
  • 1 yearly product update (prod.)
  • SLA: Answer in up to 24 hours
Platinum
129 /DAY
  • Implementing work instructions
  • Maintenance of jobs
  • Provision of control dashboards
  • Gold + 10 monthly incidents
  • Gold + 15 hours of phone support
  • Gold + 2 environments
  • SLA: 24h+weekends & holidays
  • 40 extra hours of support.
  • 24/7
Diamond
149 /DAY
  • Designation of a SAP BO Senior
  • Unlimited monthly incidents
  • Unlimited phone support
  • Platinum + 2 Yearly updates
  • SLA: Priority based time
  • 100 extra hours support.


What our customers think